Customer Experience
a) Increasing revenue per customer
b) Improving CX scores
c) Decreasing total cost of service
a) Increasing revenue per customer
b) Improving CX scores
c) Decreasing total cost of service
a) Predictable investment in technology (hard costs)
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a) Ability to make the right investment decisions
b) Overcome costly mistakes
a) Have a vision
b) Have a plan to execute
c) Have the team to execute